It's work we'll do together
- Responsible for customer communication through call and online channels
- Create response templates for different situations
- Consider customer experience scenarios and create guides when implementing new features and services
- Japanese translation support when updating the app
I'm looking for someone with this experience
Common
- Someone who can communicate smoothly with team members and other departments
- Someone who can take charge of their work with a sense of responsibility
Japanese nationality
- Have TOPIK level 5 or higher and can communicate in Korean
- Holders of a work-related visa (F2/F6/E7/other working holiday visas)
- Able to perform basic PC tasks and fluent in business Japanese
Korean nationality
- Possesses native-level Japanese and advanced business email writing skills
If you have this experience, it's even better
- Experience quantifying CX processes and improving customer response efficiency
- Ability to deeply think about customer problem solving and present feasibility
- Possession of development-related knowledge and technical communication skills
- Proficient in using Slack, Excel, and Notion
Introducing the joining journey
- Document screening
- Pre-assignment (due in 3 days)
- Job Interview (Video)
- Final Interview (Video)
- Final pass